Frequently Asked Questions

Reservations

If I make an online booking, will I be offered a ‘best rate’?

Online bookings offer the ‘best available rate with great inclusions’ for all dates and time.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two guests.

What are the types of credit cards or other payment methods accepted during the booking process?

We accept all the universally accepted credit cardslike Visa, MasterCard &Amex, and we also accept Wechat Pay during the booking process.

Are my credit card details necessary when making a reservation?

Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival if the guests do not arrive.

Will my credit card be charged?

We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.Guests can choose to settle the bill in cash or credit card at the time of check-out.

How safe are credit card details that are submitted online?

Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation

What is your cancellation policy?

In the event of a cancellation or no-show, the following will apply:

  • For stays of 1 to 7 nights
    If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 8 to 14 nights
    If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 15 to 21 nights
    If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 22 nights and more
    If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.

Do you have a pets’ policy?

Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.

What is the charge for a late check-out?

Late check-out is subject to room availability and the charges are as follows:

  • Check-out before 6:00 pm – 50% charge (based on your room rate or room rates offered at the time)
  • Check-out after 6:00 pm – Full overnight rate
  • The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at [email protected]

What is the cost of an extra bed?

An extra bed is offered at THB 1,200 nett with breakfast for one person.

Hotel Information

How many stars is the hotel?

5 Star Boutique

How do I make direct contact with the hotel?

Please email, call or fax the hotel.

Email: [email protected]
Tel: +66 (0)  66 53 894 888
Fax: +6653894894

What are your check-in and check-out times?

Check-in time is 2:00 pm
Check-out time is 12:00 noon

Is it possible to check-in early?

Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages. For an early arrival request, kindly contact our reservations at [email protected]

What is the hotel’s policy regarding children?

  • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, an extra bed charge will be incurred
  • Children 12 years and above are charged the full adult breakfast price of THB 300 net
  • Children between the ages of 5 and 11 years are charged a rate of THB 150 nett per child/breakfast
  • Children 4 years and below eat breakfast for free

Does the hotel provide babysitting services?

The hotel does not provide baby-sitting services.

Are baby cots available?

Yes, baby cots are available upon request and are free of charge.

Where is breakfast served and at what time?

Breakfast is served at the Jarid Restaurant which is located on the ground floor of the building from 6.30 am to 10.00 am

How many restaurants do you have and what are they?

We have one restaurant, Jarid, which serves contemporary Thai  fusion food. It is open from 6:30 am to 11.00 pm.

Is vegetarian cuisine available in the restaurants?

Yes, and as a healthy alternative, we serve wide variety of vegetarian food as well.

Is the food served in the restaurants ‘halal’?

Strictly speaking the food served is not processed in ‘halal’ style, however, we have dishes available that are pork free.

Can luggage be stored at the hotel whilst I travel elsewhere?

Yes, for a maximum of 30 days at no cost. Should your belongings not be claimed after 90 days, the hotel reserves the right to remove them

Is there a doctor on call?

We have arranged for an on-call service of Doctors from the nearby Hospital

Room Information

What types of rooms are available and what are the differences between Room Types?

There are 6 room types available:

  • Premier Room
    Especially designed for Art Mai Hotel, the interior in our Superior category boasts artistic décor in every single detail. Carefully appointed 25 sqm rooms feature authentic paintings, watercolors and graphic by well-known artists. Allow the room’s ornaments and atmosphere to reach your prime mover.
  • Exclusive Gallery Room
    Generous 28 sqm Deluxe Rooms are spread over several floors and each has been arranged in a different art period. They pride themselves in highest quality amenities and spaces that include both work and comfort options. Whether you are looking to re-ignite your creative flow or relax, Exclusive Gallery Room will provide you with an optimal sense of comfort.
  • Exclusive Nude Gallery Room
    Exclusive Nude Gallery Room is one of the most ornate rooms in our Hotel. The room gives you an intimate feel and allows you to be who you are without pretense. The open floor plan allows interaction between your creative self and restful self without losing time or inspiration. There is only one room available in our entire hotel. A famous artist presents it in nude art so it is only for the genre ADULT.
  • The Artist Signature Room
    A unique concept of our exclusive Artist Signature rooms is made for the truly discerning traveler. Each of the five rooms is one of a kind and designed in a different art style: Nude Art, Op Art, Pop Art, Abstract Art, Surrealism Art and Impressionism Art. Every single aspect of these exquisite 30 sqm spaces is about art and getting in touch with your creative facets.
  • Art Gallery Connecting Room (Two Bedroom Suite)
    Ideal for families or friends who want to be close together, the Art Gallery Connecting room allows free movement between two highly comfortable artistic spaces. It comprises 55 sqm and features discerning details along with artwork on the walls. More than just a hotel room, this connecting space is bound to awaken your natural flow, whether you yourself create or just appreciate art.
  • President Artist Signature Room
    The single President’s Artist Signature Room is one of the most outstanding rooms in our hotel; it is presented in nude art by a famous artist. The intimate 45 sqm interior allows you to be who you are without distance or pretense. The open floor plan with subtle tones invites interaction between your creative and restful self, without disconnecting from time or inspiration.

Do you have smoking rooms?

At Art Mai Gallery Hotel , we don’t have smoking rooms. Our hotel is a completely non-smoking hotel.

Do you have twin, triple and quadruple rooms?

Art Mai Gallery Hotel offers a choice of double or twin bedded rooms.

Do you have inter-connecting rooms?

Yes, we do have interconnecting room.

Do you have 24-hour Room Service?

Our room service is available from 6 am until 11 pm.

Do you have coffee / tea making facilities in the rooms?

Guest rooms are equipped with a hot water boiler and in-room coffee and tea sachets. For a more extensive choice of teas and a brewed coffee, this is available at Jarid Restaurant at a charge.

Do you have hairdryers in the rooms?

All guest rooms are equipped with hairdryers stored in the drawer of the room desk.

Does the hotel provide iron and ironing boards in all rooms?

Iron and ironing boards are available on request. Kindly contact the housekeeping department.

Can I connect my laptop in the room?

Yes, via LAN and a wireless connection. For log-in and password, necessary for use of this service, kindly contact the reception.

Are dual telephone sockets available in rooms?

Yes, dual telephone sockets are available in the rooms.

General Information

How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?

The property is a 15-20 minute drive from Chiang Mai International Airport. Airport transfers are provided upon request. Please refer to airport transfer services page for more details.

How much is an airport taxi or limousine?

Please contact [email protected] for more information.

What is the weather like at different times of the year?

Chiang Mai enjoys a cooler climate than other areas in Thailand and a holiday here can be enjoyed all year round. While it does experience a hot season, this is still somewhat milder than in Bangkok and certainly less humid.

The hot season lasts from March until June and sees daily temperatures ranging between 30 and 35°C. Rainy season arrives in July and lasts until the end of September. Cool season starts from October onward till end of February and it is the perfect climate for sightseeing, sunbathing or trekking with temperatures dropping to the mid 20’s°C. Evenings can get a little chilly, so a light jacket or jumper is recommended.

Is the tap water safe to drink?

No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms on a daily basis.

What voltage is used in Thailand?

The voltage in Thailand is 220 volts.